FAQs
General
Live chat with us 7 days a week:
7:00 AM - 10:00 AM PST
2:00 PM - 5:00 PM PST
Please give us a call at : 1-855-953-2807 (toll-free)
Operating hours:
Monday - Friday 6:00 AM - 1:00 PM PST
Saturday & Sunday 6:00 AM - 11:00 AM PST
We are committed to delivering only new and innovative products. Thus, we source only the highest quality raw materials from around the world. Our duvets and comforters meet and exceed all industry standards below and are animal cruelty-free, ethically & sustainably sourced.
Click here to read more about our materials.
Both the Premium Plus and Original are hypoallergenic as the down material on the inside is thoroughly washed(15x more than other brands!).
Along with the Cooling Comforter and Duvets, our Cooling Sheets and Pillowcases are also hypoallergenic- in fact, it is strongly recommend for allergy sufferers and sensitive skin as it helps wick away sweat and keeps your skin cool. No chemical or allergen additives added, safer choice as our raw materials are unlikely to cause an allergic reaction.
To unsubscribe, please contact our Customer Experience team by email at [email protected] or call our Rest Line at 1-855-953-2807 (toll-free) during our operating phone support hours.
While we’re sad to see you go, we’re happy to adjust your preferences!
Payment
We offer several payment options for your convenience. We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Shop Pay, and Klarna.
If you forgot to add your promo code at checkout, please contact our Customer Experience team at [email protected] or please call us during our operating phone support hours at 1-855-953-2807 (toll free) with your order number and offer details. We will work to find the best solution for you!
Please note we can only apply one discount code per order.
When purchasing on RestDuvet.com, we want to ensure you get the very best deal, in fact, we guarantee the best price for 30 days! If within 30 days of your purchase, the price for your item¹ on restduvet.com goes down, we will refund you the difference back to the same card of your purchase. The price match must be submitted within 30 days of original purchase.
To claim this price match, send an email to [email protected] or call our Rest Line 1-855-953-2807 (toll-free) during our operating phone support hours.
- Your order number
- Screenshot of the better price from restduvet.com²
1. To qualify for the price match, the item must match in color, size, and variant.
2. We do not price match external retailers or websites including Amazon. In addition, we cannot combine multiple promotions or discount codes for one order.
Our discount codes and promotional offers are exclusive to direct orders on restduvet.com. Purchases made through other retailers, including Amazon, are not eligible for our offers and cannot be price matched to restduvet.com.
Refund & Warranty Policies
If you wish to exchanged your item(s), please visit the self-service portal. If the new item is of higher value, the price difference must be paid. If exchange¹ for items of lower value, the price of will be refunded². Please ensure your items are packaged in the original boxing it arrive in. Exchanges will be processed upon receipt of the original item.
1. All exchanges are final sale
2. We cannot apply the same discount code that was used for the original purchase on the item that is being exchanged
Return
At Rest, we take pride in the quality of our products are are confident that you will find great satisfaction in the comfort of our bedding. If, however, you find yourself unsatisfied with your purchase, we offer a 30-day window from the date of your purchase which you can initiate a return. There will be a restocking fee of $10.00 for your return, which will be deducted from your refund amount. To be eligible for a refund, it is essential that your product is returned in the original packaging it was received in and free from any stains or damage. Please note that we are unable to accept returns that lack the original packaging.
All returns will be refunded to the original payment method, issued through store credit, or exchange. If for any reason, your original form of payment is no longe active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honoured if requested within 30 days of when the gift order was placed and refunds shall be issued in the form of store credit to the original purchaser.
To start the return, please visit the self-serve online portal. Return shipping fees from the United States will be covered by Rest. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent your email within 24-48 hours. Customers are able to monitor their returns or exchanges by visiting the self-serve return portal at any time. Items sent back without submitting through the self-service return portal will not be accepted.
Our return policy permits a maximum of 2 items to be returned per order. This limit is in place to facilitate efficient processing and to maintain the quality of service for all customers. Thank you for your compliance with our policy.
Refunds
After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 5-21 business days for your bank or credit card company to process and post the refund.
Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account.
Exchanges
If you wish to exchange your item(s), please visit the self-service return portal. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Please ensure your items are packaged in the original boxing it arrived in. Exchanges will be processed upon receipt of the original item.
Damages
Please inspect your order carefully upon receipt and if the product is defective, damaged or if you receive the wrong product, please contact our Customer Experience team at [email protected] or call us at our Rest Line 1-855-953-2807 (toll-free) during our operating phone support hours.
Rest One Year Warranty
All of our products have a one year limited warranty when purchased directly from Restduvet.com. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. We will offer a one-time replacement or repair of the original product in the specification purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Rest at no cost to the customer.
The Rest limited warranty covers the original purchaser of the product for the term specified (one year), while they are located the United States. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from Restduvet.com.
Photos showing the proof of defect as well as the original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue. For comforters, we also require the photo of the comforter corner.
Contact our Customer Experience team via email [email protected] or call our Rest Line 1-855-953-2807 (toll-free) during our operating phone support hours.
For limited edition items purchased, exchanges will be available as long as quantities allow, due to their limited availability. When limited edition items are no longer available for exchange, customers will be offered alternative options or store credit, based on their preferences.
Warranty Coverage
| Covered | Not Covered |
| Any physical flaw in the product(s) despite normal usage and proper handling. | Comfort, aesthetic or size preference. |
| Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment (this includes pet damage). | |
| Damage (tear or clumping of duvet inner material) due to improper washing or shrinkage due to use of dryer. | |
| A normal decrease in the fluffiness of the duvet filling after long-term use. | |
| Any modifications made to the product. | |
| Normal wear and tear as a result of cleaning/laundering and normal use. | |
Product sold by an unauthorized or authorized retailer or product that is in any way sold as "used" or any other similar wording indicating the product is not "new". All 3rd party purchases must be taken up directly with the point of purchase. Rest is not responsible for purchases made outside of Rest.com website. |
Order and Shipping
Shipping
We are pleased to offer free standard shipping within the United States for orders exceeding $100. A flat rate of $10.00 will be applied for orders under $100.00. For orders shipping to Hawaii and Alaska, a shipping fee of $15 will apply. However, for orders to Hawaii and Alaska that exceed $300, we provide free shipping.
United States
For orders within the United States, we ship out orders from various local warehouses across the US. Please note that shipping to Hawaii, Alaska, may require additional time for delivery due to geographic factors and transportation logistics. We will make every effort to expedite these shipments, but please allow for extended delivery times. We do not ship to Puerto Rico and US Virgin Islands.
We’ll be expanding to more shipping destinations in the near future! Follow us on Facebook or Instagram for updates. For other international shipping, purchases made on Amazon.com may be shipped at an additional cost.
In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Shipping to Hawaii and Alaska may require more time for delivery.
Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.
Didn’t receive your tracking information? Reach out to our Customer Experience Team at [email protected] or connect with a live chat agent.
Click here to track your order.
If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at [email protected] or reach us at 1-855-953-2807 (toll-free) during our phone support hours.
Think your order might be lost or delayed in transit?
In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable. Any queries related to your shipment must first be dealt with the carrier directly.
We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know by emailing us at [email protected] or calling in at 1-855-953-2807 (toll free).
My order was marked as 'delivered' but I can't find it
If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery on your behalf.
Please note some packages may be prematurely marked as delivered. Using tracking information emailed to you, please contact the carrier to verify.
If the package still cannot be located, please contact our Customer Experience team at [email protected] or call us at 1-855-953-2807 (toll free). We'll try our best to support you to locate your package.
Note: Lost packages must be reported within 14 days of marked delivery date.
Our fulfillment team is working around the clock to get shipments out to you as soon as possible! After an order is confirmed, we are unable to update the order or shipping details. However, please contact us at [email protected] or call us at our Rest Line 1-855-953-2807 (toll-free) during operating phone support hours. We'll see what we can do. Provided your order has not already been shipped, we will attempt to make the changes for you.
If your order has been shipped, don’t panic! You can still contact the courier to redirect it via the tracking link provided on your shipping confirmation email.
We can only send your order to the address you provide on your order. If you have provided an incorrect address and the package is delivered there, we are unable to retrieve it so please check your address carefully.
As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll send a shipment email with tracking number(s).
We recommend keeping a close eye on your order's tracking number(s) to see estimated delivery date. If you're waiting on a package but out of town and need your package delayed, please contact the carrier directly.
In some cases, parts of your order are fulfilled at different warehouses and may arrive separately. If you haven't received tracking details about additional packages, please reach out to us at [email protected] or call our Rest Line 1-855-953-2807 (toll-free) during operating phone support hours, with the following information:
1. Your order number.
2. Confirm which items are missing.
3. Pictures of the original packaging and shipping box (if applicable).
Pre-orders
You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.
Our pre-order system accepts all the major card networks: Visa, MasterCard and American Express.
At this time, Paypal, Klarna, and Shop Pay are not accepted for pre-orders.
You can cancel at any time, follow the cancellation link in your pre-order confirmation email.
You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.
Yes! Send an email to [email protected] or call our Rest Line at 1-855-953-2807 (toll free) during hour operating hours with your updated details and a member of our Customer Experience team will update this for you.
You will then receive an updated pre-order confirmation email.
Payment information for pre-orders is securely processed by Stripe Payments.
No card details are transferred to or held by Rest or Purple Dot, our Pre-order Management platform. All transactions take place via connections secured with the latest industry-standard security protocols.
When will I be charged for the second half of my preorder?
The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase.
Who processes the charges for Purple Dot preorders?
Purple Dot directly processes all charges for preorders. You will see the charges on your statement from Purple Dot, not from Rest.
Can I get a refund for my preorder?
Yes, Purple Dot provides the option for refunds. If you wish to cancel your preorder, the funds are released by Purple Dot for a refund. Rest does not assume responsibility for issuing the refund amount.
What happens if my payment method for the second payment is not valid?
To ensure a smooth transaction for the second payment, please make sure the card you used for the initial payment is valid. If the second payment fails, Purple Dot will send you an email notification. If the issue is not resolved within 7 days, your preorder will be automatically canceled.
For pre orders, 50% of the item cost is charged upon purchase; and the remaining 50% upon fulfillment of the order.
Product
Yes! We do not use any animal or animal byproduct to produce our Cooling Comforter. From the sustainable Sorona® filling to the biodegradable corn bag- we're proud of our commitment to sustainable and ethical practices.
The Cooling Comforter is designed to help regulate body temperature while asleep. It’s cool to touch with a super soft fabric. To fully experience our design, we highly recommend the following best practices:
SUPERCHARGED COOLNESS
For the maximum coolness, use the comforter as-is, without a cover or top sheet and directly onto the body. Direct skin contact with the Evercool™ fabric brings cool relief to your skin
SWEAT IN, SWEAT OUT
Sweating? Don't fret. Night sweats are normal but the super moisture wicking Evercool fabric will make sure you're not waking up in a pool of sweat, regulating your body temperature throughout the night.
BETTER TOGETHER
If you have an air conditioner, you may use it through the night with the comforter. The two work best together to keep you dry and cool.
PATIENCE MAKES PERFECT
Allow at least 7 nights to allow your skin and body to adjust with the blanket. It may take a brief “break in” period before you can enjoy the full features of the comforter.
We hope this helps you to enjoy our Rest line, as it was designed.
The Cooling Comforter dimensions and weight are as follows:
- Twin/TwinXL size measures 68" X 90" and weighs 4.3 lbs
- Full/Queen size measures 90" X 90" and weighs 5.7 lbs
- King/Cali King size measures 106" X 90" and weighs 6.4 lbs
The composition, structure and materials science behind the fabric makes the comforter cooling, super soft and silky smooth yet highly durable.
For washing the Cooling Comforter, we highly suggest:
Washing
- Wash separately on gentle with a neutral pH detergent
- Cold water and low spin
- Do not bleach
- Do not use fabric softener (the fabric is so soft- you won't need it!)
- Use front loading washing machine if possible
Drying
- Tumble dry on low/no heat or line dry
- Do not use iron
- Do not dry clean
We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:
- Earth Breeze Laundry Detergent Sheets
- Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented
For washing our Sheets, Sheet Set and Pillowcases; we highly suggest:
Washing
- Wash separately on gentle with a neutral pH detergent
- Cold water and low spin
- Do not bleach
- Do not use fabric softener (the fabric is so soft- you won't need it!)
- Use front loading washing machine if possible
Drying
- Tumble dry on low/no heat or line dry
- Do not use iron
- Do not dry clean
We recommend using a pH neutral and gentle detergent. Here's some recommendations from our Product Team:
- Earth Breeze Laundry Detergent Sheets
- Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented
The down material we use in our products have both the Responsible Down Standard (RDS) and the Down Pass certifications which are internationally recognized certifications that vouch for quality and ethically sourced down fillings.
We want to ensure your duvet lasts as long as possible and for those reasons we strongly recommend to use a duvet cover or top sheet to protect your duvet. If required, you may spot clean your duvet.
Spot Cleaning
To spot clean your duvet, use a neutral detergent on the area. Not using the right detergent may cause oils of the down to be damaged causing the duvet to become less fluffy or clump. When rinsing detergent off, the temperature must be lower than 30 degrees (86F).
Drying
Air dry or natural sun dry. Lay duvet out on a drying rack to allow to air out. The duvet must fully dry to avoid mites and bacteria growth inside.
Typical home dryers are too small to accommodate a duvet.
Referral Program
Our referral program is designed to reward you for spreading the word about Rest. When you refer someone to us and they make a purchase they will receive a unique discount code once their purchase meets the requirements, and you will receive a reward if that purchase meets the requirements.
To become an advocate, simply head to our website and click on the "Refer a Friend" button. Enter your name, the email of the person you wish to refer, and start referring!
Anyone can become an advocate in our referral program.
The friend you are referring must be a new customer to be eligible for the referral program.
No, the referral program discount code cannot be stacked with other discount codes or offers.
Yes, both the advocate's and the referred person's orders must be a minimum of $150.00 to be eligible.
Get support
- Contact usOur Customer Experience Team will respond to your inquiry soon! Please allow at least 24 hours for us to get back to you.
- Chat with us
- Call usTuesday - Sunday 07:00 AM - 10:00 AM PST