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Your frequently asked questions, answered

What are your Live Chat and Phone Support Hours?

Where are Rest products from?

Are all Rest products hypoallergenic?

How do I unsubscribe from the mailing list?

General

What payment methods do you accept?

Can I add my discount code after purchase?

What is your 30-day best price guarantee?

Can I use a restduvet.com discount code on another site?

Payment

What is your exchange policy?

What is your return policy?

What is your warranty policy?

Refund & Warranty Policies

Where do you ship to?

When can I expect my order to arrive?

Where is my package?

Can I change my order or shipping information?

Can I specify a delivery date?

I only received part of my order. Where are the rest of my items?

Order and Shipping

What do I need to provide when I make a purchase?

What are my payment options with Purple Dot?

What happens if I cancel my pre-order?

Can I change my email or shipping address?

Is my payment information safe?

Purple Dot FAQ

How am I charged for my Purple Dot Order?

Pre-orders

Is the Cooling Comforter Vegan?

Can you use a cover with the Cooling Comforter?

What are the measurements and weight of the Cooling Comforter?

How do I care for items

Is your down material ethically sourced?

How can I wash my duvet at home?

Product

What is the Referral Program?

How do I become an advocate in the referral program?

Who is eligible to be an advocate in the referral program?

Who is eligible to be referred in the referral program?

Can I stack the referral program discount code with other offers or discount codes?

Are there any minimum order requirements for advocates and the referred person?

Referral Program

Promotions and Offers

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Referral Program