Pre-Order

What do I need to provide when I make a purchase?

You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

What are my payment options with Purple Dot?

Our pre-order system accepts all the major card networks: Visa, MasterCard and American Express. At this time, Paypal, Klarna, and Shop Pay are not accepted for pre-orders.

What happens if I cancel my pre-order?

You can cancel at any time, follow the cancellation link in your pre-order confirmation email. You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.

Can I change my email or shipping address?

Yes! Send an email to [email protected] with your updated details and a member of our Customer Experience team will update this for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

Payment information for pre-orders is securely processed by Stripe Payments. No card details are transferred to or held by Rest or Purple Dot, our Pre-order Management platform. All transactions take place via connections secured with the latest indu

Purple Dot FAQ

When will I be charged for the second half of my preorder?. The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase. Who processes the charges for Pur

How am I charged for my Purple Dot Order?

For pre orders, 50% of the item cost is charged upon purchase; and the remaining 50% upon fulfillment of the order.